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Numerous interactive kiosks have been emerging all over the place lately, from the airport to the post office to restaurants.
FREMONT, CA: An interactive kiosk is but a hardware device with integrated software and an intuitive interface that offers engaging information and allows the users to conduct certain transactions. The prime feature of such a solution is self-service, meaning that users get the needed information, product, or service whenever required and independently of others. While some people still unaware of how to use self-service terminals and try to avoid them, many businesses are leveraging interactive technology based on embedded software development to establish effective digital communication with their customers.
Here are touch-screen terminals categorized into three groups based on their functions.
Self-Service Kiosks
Machines falling in this category allow the users to complete tasks typically performed by staff workers. They help users to save time by skipping the counters. The most famous examples are self-service payment terminals for paying bills and completing other banking transactions, vending machines where few goods can be bought, online queue systems for real-time control and management of queues in banks, hospitals, post offices, and other organizations, and many more.
Information Kiosks
The primary mission of such machines is to provide accurate and concise information about the products and services. The most common locations for placing information kiosks are shopping centers to navigate visitors around the stores and promote goods, healthcare organizations to provide information on services, prices, doctors’ schedules, healthcare organizations to give information on prices, services, doctors’ schedules, government organizations to provide information concerning laws, documents, incentives, and so on.
User experience is vital for developing high-quality information kiosks, and it is essential to develop an intuitive user interface and completely prepare content for info-kiosks.
Wayfinding Kiosks
As the name suggests, such kiosks are related to geo-location and aim to help people navigate the field and generate all possible routes from one point to another. They have emerged due to the rapid development of wireless networks, satellite infrastructure, the Internet of Things (IoT), and connected devices. Such a vast ecosystem of technologies enables personalized navigation both outdoors along the roads and indoors within large buildings. Wayfinding kiosks are integrated with various maps and, as a rule, based on 3D modeling.
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