How Voice Technology Revamps Digital Kiosks

By: Retail CIO Outlook | Wednesday, October 14, 2020

The retail kiosk is now turning towards voice technology.

FREMONT, CA: Voice commerce is the new wave in the retail industry. The digital kiosk technology is today joining hands with the voice technology in order to open the door for further development and transformation in the retail industry. As the world of both brick and mortar and ecommerce have been prioritizing contactless technologies, image, GPS, and voice technology protocols are becoming the most innovative and intuitive methodologies to gain success in business approaches and operations. Most of the retail tech startups are dynamically coming up with a large number of voice management solutions that integrate with digital kiosks and make them fully touchless.

The voice technology protocols working in conjunction with the retail kiosks are said to create a hyper-creative, responsive, interactive, and 'for the user' contactless interface. By basing the core business operations such as initiating and completing transactions, servicing customers, displaying the catalog, personalizing offerings, and more on voice technology, the customer need not physically attend to the kiosk desks and also get to access all the services by a mere talk with the software. This implies that the customers need not order the products or even take a look at the digital catalog at the kiosk by any touch or other physical interactions.

If a digital kiosk that is used in the retail industry needs no physical instincts of a human being to order or do any sort of business with the retail store, then how would the process be taken place? What exactly does a voice protocol really do? Well, the answer is that the customer can simply order all that he would want to buy by mere voice command. By upgrading their digital kiosks with voice technology, the retail industry is out on its march towards achieving agility and business continuity by all means in order to survive in the new world that has been formed by the outbreak of the novel COVID virus.