Retail CIO Outlook Weekly Brief
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Sreekanth Chetlur, Head Of E-Commerce & Omni Channel, Pt Matahari Department Store Tbk
Phil Stevens, CAO & CIO, Army & Air Force Exchange Service
Gary Aliff, Senior Director, Salesforce Practice and Delivery Lead, Gap Inc. [NYSE:GPS]
Brad Bernstein, SVP of North American Sales, Nanorep
No question, the growth of e-commerce has completely changed the game for retail customer service.
David Thompson, EVP, Global Operations and Technology, CTO & CIO, Western Union
There are a few core trends that I see resonating across the industry; all have to do with providing ease and convenience for the customer and the capability to move money in minutes.
Eric Wilson, Director Planning, Escalade Sports
Prediction is becoming more about behavior than history.
Michael Wilburn, Senior Director, Global CRM Technology at Ancestry
What is preventing organizations from truly optimizing their 360-degree view of the customer? I’ll give you a hint - it’s not technology.
Vlad Yakubson, Head of Retail, Retail Apparel Group
The key to all the analytics, AI and future technology is the “how” to apply them in a personal way to relate best to the consumer.
Lauren Freedman, SVP Digital Strategy/Chief Merchant, Astound Commerce
The competitive landscape is challenging and knowing one’s customer may be more important than ever before.
Mark Digman, CMO, ROI Revolution
Of all the digital marketing avenues available to the modern retailer, paid search provides opportunity for scalable, ROI-driven campaigns like few others.
Sahal Laher, SVP, Chief Digital & Information Officer, Destination XL Group, Inc. [NASDAQ: DXLG]
Retailers have to integrate data across the retail enterprise to have a 360 degree view of the customer, but it’s not an easy thing to do.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Nick East, VP, and Andrew Hoyt CTO & VP Engineering, NCR Retail
How retailers can better leverage edge solutions to maximize in-store data
Vlad Yakubson, Head of Retail, yd.
There are not many days in the calendar year without some new ground-breaking technology entering and disturbing the retail marketplace. It certainly can not be easy for either the big brands or the few small business retailers left around
Rohan Penman, Head of Technology, Adairs Retail Group
There is often nothing more time consuming than constantly ‘on-boarding’ other people’s team members on a project.
Michael Mothner, CEO, Wpromote
A holistic 360 degree view of the customer requires insight into the marketing data.
Stuart Freer, Chief Digital Officer, MECCA Brands
The problem with this statement, is that whilst it’s important to be in the detail, know everything about your business, it’s products and services and the customer, it often leads to what I have seen; analysis paralysis.
Advait Kulkarni, Former IT Director, Cetera Financial Group & CTO, Digistic LLC
In recent days, there has been a lot of discussion around comparison of MEAN (MongoDB, Express, AngularJS and Node) and RNG (ReactJS, NextJS and GraphQL) stacks.
Michael Fagan, Chief Technology Officer, Kmart Australia
When Adapt surveyed more than 100 Australian CIOs in 2019 there were some interesting, if not surprising, results. More than 50 per cent believed they had too much data making it unwieldy and difficult to analyse, nearly 60 per cent
