Retail CIO Outlook Weekly Brief
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Brett Beveridge, Founder & President, The Retail Outsource Companies
Sangy Vatsa, EVP & CIO, Comerica Bank [NYSE: CMA]
Our Bank is known for raising customer expectations by offering customer-rich products and services. Fast maturing and adoption of digital technologies in everyday use is further elevating
Alice Sesay Pope, Sr. VP, Head of Contact Center & Customer Experience Officer, First Horizon National Corporation [NYSE: FHN]
Business Wire estimates that the digital transformation market will grow from $148.04 billion in 2015 to $392.15 billion by 2021.
William Morrell, CTO, Aptaris
Knowing consumers’ purchasing habits, how they prefer to shop, when and why are critical to profitability and growth.
KS Kumar, CCO, Sutherland
Retailers can differentiate themselves with customer service, but they need to do it profitably.
Michelle Peluso, CMO, IBM Corporation And Laurence Haziot, Global Managing Director, Consumer Industries, IBM Corporation [NYSE:IBM]
Retailers must evolve from emphasizing transactions to focusing on building intimate, unique customer relationships.
Graeme McVie, VP & GM, Business Development, Precima
Omni-channel and ecommerce/ mcommerce will continue to be hot topics.
Megan Kohout, Vice President of Ecommerce & Customer Analytics, Kendra scott
One trend in E-Commerce is a proliferation of technology that you can add to your website to enhance site experience. However, this new technology brings challenges as partners often have features that overlap at least partially, so it’s difficult to
Pete Zaballos, CTO, SPS Commerce [NasdaqGS-SPSC]
Remember when “knowing your customer” was limited to these two metrics? We had no way of knowing then just how important data would become in today’s digital retail environment.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Bruce Valk, CIO & VP, Silver Star Brands
Emotional Quotient (EQ) is a way to measure how a person recognizes his or her own emotions and other people's emotions.
Shahid Nizami, APAC Managing Director, HubSpot [NYSE: HUBS]
That's why companies need to prioritize their customers and do more than just grow — they need to grow better.
Kyle Wierenga, Director of Analytics and Measurement, Aimia Inc. [TO-AIM]
Retailers have multiple channels today on different systems with different levels of complexity that when combined can give retailers actionable insights.
Sudhir Vallamkondu, VP, iCrossing
Stores that have retail locations (Grocery, Home Improvement, Department stores etc.) have recurring promotional sales.
Marc Kermisch, VP & CIO, Red Wing Shoe Co.
A commitment to innovation, quality and customer service has propelled Red Wing Shoes to a company whose leadership has stood the test of time.
Edward Park, SVP, Head of Retail, Digital, Allocations, Wholesale Operations (North America), GUESS? Inc.
The challenge facing retail today is transforming stores to connect that invaluable hub of experience.
Stephanie Leffler, CEO, OneSpace
Amazon has grown their ecommerce empire by building infrastructure to power their operation and then releasing that infrastructure to other companies in the form of services in the cloud.
