Retail CIO Outlook Weekly Brief
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Thomas Phelps IV, CIO & VP-Corporate Strategy, Laserfiche
Pankaj Sharma, Senior Vice President, Home & Business Networks, Schneider Electric
Amy Zirkle, Ex Vice President, Industry Affairs, Electronic Transactions Association
There are few industries yet untouched by the tidal wave of technological innovation.
Amit Mangwani, Director of Retail Marketing, Intel Corporation
The increase in online sales generated by traditional companies is a key contributor to the growth of sales in e-commerce.
Paula Suarez, VP-IT, Dickey’s Barbecue Restaurants, Inc.
Today, requesting information from Alexa is pervasive throughout the United States, and is quickly becoming an integral business tool in the restaurant industry.
Grant McCormick, CIO, Imperva, Inc
Manual detection is slow, resource-intensive, and human-powered. It is subjective and prone to human error. It bogs down at scale.
Ed McLaughlin, CIO, Mastercard
The line between online and offline is progressively being obliterated–every device can now be intelligently connected.
Mark Wang, Chief Data Scientist, Alorica
It might be painful to analyze where your brand is falling short, but consider feedback from your customers as a gift, not a pain point.
Andrew Wilson, CIO, Accenture
Only a few decades ago, it would have been inconceivable for employees to collaborate in real time across continents.
Bettina Thorkelin, Regional Director Nordic, Omni-channel, Valitor
A 360-degree view of customer behavior offers an invaluable asset for the retailer to carve out a distinct voice and purpose across all the channels that consumers use to browse, shop, and return
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International
In today’s environment, the contact center is viewed as one of many channels for customers to reach organizations.
Bob Hetu, Research Director, Gartner [NYSE:IT]
The powerful combination of digital and physical is where a multichannel retailer can exert itself.
Shirish Lal, COO & CTO, Harte Hanks [NYSE:HHS]
The last five years has seen a dramatic change in CMO’s engagement in technology decisions. From Gartner declaring the CMO will make more IT purchasing decisions.
Dr. Mark Chrystal, Chief Analytics Officer, rue21
We are in the midst of an industrial revolution that will impact the world economy and humankind every bit as much as the first industrial revolution did.
Vennard Wright, CIO, WSSC (Washington Suburban Sanitary Commission)
Accounting for PCI requirements necessitates the need for significant planning up front, to develop and implement payment processing methods for customers and other entities.
Gary Aliff, Senior Director, Salesforce Practice and Delivery Lead, Gap Inc. [NYSE:GPS]
Data driven, product focused, customer obsessed. This is what we at Gap Inc. aspire, in providing customer service in our contact centers.
David Thompson, EVP, Global Operations and Technology, CTO & CIO, Western Union
There are a few core trends that I see resonating across the industry; all have to do with providing ease and convenience for the customer and the capability to move money in minutes.
