Retail CIO Outlook Weekly Brief
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Vish Ganapathy, VP, Partner, IBM Industry Academy Member for Consumer Industries
Pankaj Sharma, Senior Vice President, Home & Business Networks, Schneider Electric
Lockie Andrews, CIO/CDO, UNTUCKit
The retail industry has been slow to unite physical and digital (“phygital”) channels. COVID-19 accelerated digital and eCommerce adoption by at least ten years, causing supply
Alice Sesay Pope, Sr. VP, Head of Contact Center & Customer Experience Officer, First Horizon National Corporation [NYSE: FHN]
Business Wire estimates that the digital transformation market will grow from $148.04 billion in 2015 to $392.15 billion by 2021.
Ian Pattison, Head of Retail Architecture, Google Cloud UK
Cloud can help unite and analyse various datasets to help brands evaluate sourcing decisions quickly and easily, with meaningful real-time inputs.
Steve Rempel, CIO, Rite Aid
Many will tell you that today’s consumer is more powerful than ever, thanks to the personal mobile computers we have in our pockets, our homes and even our cars.
Riku Vassinen, Head of Digital Transformation, JWT Singapore
As marketing has become more data-driven and technology-driven, facial recognition is definitely an avenue that forward-looking brands should explore.
Rohan Penman, Head of Technology, Adairs Retail Group
There is often nothing more time consuming than constantly ‘on-boarding’ other people’s team members on a project.
Jennifer Sherman, SVP, Product and Strategy, Kibo
Today’s retail software has become very good at providing detailed online order history that can provide merchandising suggestions for the customer’s next visit.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Bill Bass, Chief Marketing Officer, FULLBEAUTY Brands And Kara Lawson, Senior Director Ecommerce, FULLBEAUTY Brands
The two of us have been using technology to sell online since the mid-1990s (one of us helped define and standardize the pixel sizes of the very first banner ads) and we have generated many billions of dollars of ecommerce revenue.
Nick Fischer, Senior Vice President & CFO, Betteridge
When it comes to distilling large amounts of data into actionable insights, time is almost always the most binding constraint.
Jeanine Banks, EVP, Global Products & Solutions, Axway
Customers are digitally tethered to mobile applications, social media platforms and websites, resulting in massive volumes of data.
Martin Ros, SVP & Head of Intelligent Packaging, Stora Enso [HEL: STERV]
Customers can also interact with the RFID tag using their smartphone to verify their packages are un-tampered-with, building trust with the retailer
Nick Burton, Vice President Digital Development, Avon
Companies are standing on the precipice of technological revolutions every. Single. Day. Coupled with an increasing need to understand workforces and customers, balancing human connection with convenience is a real corporate conundrum.
Ferhat Hatay, Senior Manager of Strategy and Innovation, Fujitsu And Victoria Livschitz, Founder & CTO, Grid Dynamics
Moving e-commerce operations to the cloud offers a host of business benefits for retailers.
Eric Redmond, Global Director, Technology Innovation, Nike
AI can better support troops by improving training systems and creating novel curricula for war games.
